Staff was friendly and observant very kind. Rooms were lovely comfortable. Loved the technology lighting etc was amazing. Everything you needed was provided could of done with some Netflix but it was OK as you had sky etc. Spa was lovely smaller than expected but very nice not overcrowded therefore peaceful and calm. The Restaurants were also very nice Aviary rooftop bar and the Bar at the front (forgotten the name). I would definitely return was worth the money. However what made our experience slightly different was that we were welcomed by a staff member called Dado and she had given us an incredible upgrade. We were upgraded to the penthouse suit on the top floor. We had an amazing room with a huge balcony/garden area over looking a fantastic view of London. We even had our very our plastic igloo on the balcony with chairs, heating and blankets. We were provided with a free bottle of prosecco, some very yummy chocolate brownies and the staff could not have been more friendly or accommodating. The suite was amazing!