Towels were not changed for 2 days. bathroom was not cleaned. Very noisy due du a bad isolation. You need to ask twice or more for a service. The only possitive is the cosy lounge bar. However the rooms are very small and a couple of my colleagues complained about damp problems in their room and one was moved as a result. I am sure this can be addressed but the size of the rooms, maybe not. There are loads of hotels in this area so none really have a better spot than the others. penta suits me fine so I will likely be back!